Last updated: 25 October 2026
How to return an item, report a problem and get your money back.
You can request a return within 3 days of delivery from your order page. Choose the items and reason, and add photos if the item is damaged or different from the description.
Items that are damaged, faulty, wrong, missing parts, or not as described. Items must be unused and in their original packaging unless faulty. Some items (for example food, personal care and opened hygiene products) can only be returned if they arrived damaged or wrong.
The shop (or ShonaliBazar) reviews your request. Once approved, the item is collected or you send it back, and the refund starts when it is received.
Online payments are refunded to the same bKash, Nagad, Rocket or card where possible. Cash-on-delivery orders are refunded to your mobile wallet or bank account. Refunds are usually completed within 7–10 working days of approval.
You can cancel before the shop packs your order. If you already paid online, or a shop cancels, the full amount is refunded automatically.
If you and the shop cannot agree, use "Report a problem" on your order (up to 15 days after delivery). The shop has 48 hours to reply; then ShonaliBazar reviews the case and can order a full or partial refund.
Questions about these terms? Contact us through the Help centre. Contact support →
