Answers to common questions. Can’t find yours? Contact support at the bottom of this page.
Open Your orders and choose the order. Each package shows its courier tracking code and every step from packing to delivery.
Yes, until the shop or our warehouse hands it to the courier. Open the order and press Cancel. If you paid online, the refund starts automatically.
Contact the shop from the order page as soon as possible, or contact support. Once a package is with the courier the address can’t be changed.
Usually 1–2 days inside Dhaka and 2–5 days elsewhere. Products marked “Fulfilled by ShonaliBazar” ship from our warehouse, often the next day.
The fee is shown in your cart and at checkout before you pay. Each shop sends its own package, so an order from two shops has two delivery fees.
Yes, for most orders. You pay the courier when the package arrives. Very large orders may need online payment.
Cash on delivery, and online payment with bKash, Nagad, Rocket and cards through our secure payment page.
Wait a few minutes — the bank usually confirms or returns it. If the order still shows unpaid, contact support with the order number; any money that arrives after an order was cancelled is refunded in full.
Refunds start as soon as a return is received or an order is cancelled. Card and wallet refunds usually reach you within 3–7 working days.
You can request a return within 3 days of delivery from the order page.
Open the order, choose “Return items”, pick the items, give a reason and add photos. The shop reviews it; once it’s received back, your refund starts.
Choose “Report a problem” on the package in your order (up to 15 days after delivery). ShonaliBazar reviews both sides and decides.
Use “Forgot password?” on the sign-in page; we email you a link to set a new one.
Open Your account. Addresses can be added and edited at checkout or in your address book.
Contact support and choose “My account”. We confirm it’s you before deleting.
Go to Sell on ShonaliBazar, fill in the one-page application with your shop details, NID or trade licence and payout account. We review it within 12 hours.
There is no fee to open a shop. A commission is taken from each delivered sale; the rate depends on the category and is shown in Seller Centre.
Money from a delivered order becomes available 3 days after delivery. Request a withdrawal from your Seller Centre wallet to your bKash, Nagad, Rocket or bank account.
Our support team answers every ticket, usually within one working day.
